1. Prices & Charges:

All goods are shipped as to the customers requirements.
Prices for shipments are for the receiver. Prices are subject to change without notice, although we will endeavour to keep our customers constantly notified of any increases of changes.
Insurance for all goods is the sole responsibility of our customers and any shortage due to interference should be referred to the freight agent and reported within 48 hours.

2. Customer Orders:

Orders are handled directly. For offline paid orders: If we haven’t received the payment within 12 days, the order will be automatically cancelled.
If you aren’t able to pay within 12 days but are still interested in the order, please send an e-mail within these 12 days to info@cenobite.nl to agree a longer payment term.
If you want to cancel your order, also please e-mail to info@cenobite.nl.
If you have paid online and made a mistake, just e-mail to info@cenobite.nl within 2 days so we can cancel the payment.
We can’t guarantee that the payment will be cancelled if the customer reports his/her mistake later than 2 days after placing the order.

Every precaution is taken to ensure that all goods leave our office in first-class condition.
We do not accept any returns, unless a specific agreement has been made.
On all Sale Items as offered on our website, we follow a no-return policy.
All shipping and pricing errors must be reported within two days. Otherwise the customer will not be able to claim anything.
All freight-charges and customs-charges, incurred by the customer while returning the goods, have to be paid by the customer.

3. Payment Conditions:

All shipments made to our customers have to be paid in advance

Bank/giro Transfer: the order will be sent to the customer as soon as we received your payment on our bank account and all ordered items are in stock at our office.

Note that all costs made by the payment have to be paid by the customer! Please report the order-number on your deposit, so we can guarantee you the fastest service possible.
All goods remain property of Cenobite Records until the payment has been received in full.

Online Payment methods: the order will be sent to the customer as soon as we received a confirmation of the online payment and all ordered items are in stock at our office.
All goods remain property of Cenobite Records until the payment has been received in full.

If you still have any questions, just send an e-mail to info@cenobite.nl
Cenobite Records reserves the right to change these Terms & Conditions at all times.

4. Customs & TAX countries outside EU :

The rules for purchasing items online from anywhere outside the European Union, means that:

you must always pay VAT. As of July 1, 2021, there is no longer a VAT exemption for products under €22.
you must also pay import duties if products cost more than €150.
However, costs that you have not yet paid, such as import duties, are settled with the delivery company.

The delivery company will also need to declare the goods to customs and pay customs clearance costs.
These costs will be passed on to you.

5. Refunds:

We will need to receive the order back before we send any refunds.